Auto Attendant

Encompass' Auto Attendant features provides a powerful and flexible tool to field inbound calls and deliver them to the intended destination through interactions with the caller.

The Auto Attendant is reached by dialing an associated phone number. Once connected ot the Auto Attendant, the caller is played a greeting that provides a menu of options to complete call routing.

The menu can provide the following options:

• One-key Dialing: the caller presses a pre-defined DTMF key to reach a particular phone number or extension within the group.
• Operator Dialing: the caller presses a pre-definded DTMF key to reach an operator.
• Name Dialing: the caller spells the last name of the intended party using the numerical DTMF keypad. Upon identifying a unique match, the caller is played the last name of the called party and is then transferred.
• Number Dialing: the caller enters the 10 digit number of the intended party through the numerical DTMF keypad. Upon collecting the full number, the caller is played the last name of the called party and is then transferred.