Call Recording
Encompass call recording and quality assurance solution is available in a wide array of configurations designed to work with companies and call centers of all sizes. In selecting a call recording solution, there will be core functionalities that you will want – reliable recording, effective evaluations, and robust reporting. With Encompass call recording, your company will get all of these critical capabilities, as well as a scalable solution that will never be out of date, at a cost that won’t expend your entire budget.
Call Recording features include:
- Flexible recording options including random sampling, on demand or total recording.
- Powerful Quality Assurance Evaluation tools
- Robust custom reporting
- Scalability
- Integration with Encompass services – at low cost of ownership
- Enhanced screen capture with synchronized even playback (Future Application)
The benefits delivered with the call recording and quality assurance solution are:
- Provide improved customer service
- Increase first call resolution
- Decrease call wrap up time
- Identify and improve upon inefficiencies in performance
- Reduce monitoring and evaluation time
- Reduce “new agent” training time
- Reduce repetitive coaching
When you are looking for a call recording solution, the following standard features should be included, as they are in Encompass:
- Multiple recording methods
- Ability to scale from 1 agent to 1000+
- Robust, Custom Reporting<
- Agent Evaluation
Our Professional Services team will provide your company with custom programming, onsite training, and expert consulting to help you on your way to providing great customer experiences as well...
From a single office to enterprise wide integrated solutions, the Encompass team will guide you through a phased approach to a successful implementation. This process will deliver immediate productivity gains for your company.
Check out some screen shots
Call recording is regulated by most states. Please see our page on Call Recording Laws for more information.
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