Customer Support

We have to earn your business everyday. Our highly accessible and responsive Support Center is staffed with Cisco certified engineers to handle your questions and issues 24 hours a day,
365 days a year.

If you are a customer in need of assistance, please contact our support hotline at: (763) 577-3963 or toll-free at (888) 258-5986.

For customer billing inquires please send an e-mail message to: customer.care@myencompass.com.

The Encompass Connection (coming soon)

The Connection will be an online tool which will support many dimensions of the Encompass experience. The Connection will provide access to valuable information for our clients, everything from order status to network performance reporting.

Order Submission & Status: This will allow customers to enter/track all the pertinent information and dates for each network site.

Trouble Ticketing: This will provide a detail set of reports that will help our customer view their active trouble tickets in real time.

Bandwidth Utilization: These reports will provide valuable information regarding the network traffic at different intervals during the day.

Network Management: This will provide circuit, hardware and maintenance agreement inventory information.

Billing: This will provide access to a customer invoice in real time.

Encompass Monitoring: Advanced enterprise-wide network and system monitoring gives IT managers the complete status and condition of the Encompass service. Also available: real-time, around the clock, advanced monitoring for other servers and applications on the network.