The
Encompass Solution
Encompass Unified Communications™
is a hosted VoIP communications service (and much more!) built specifically
for small & medium business. Encompass includes
a business-class IP telephone system, unified messaging,
an integrated voice and data connection, productivity
applications like calendaring, and anywhere access from
phone or our web portal.
The benefits of Encompass are
clear -- your company can focus on its core
business while we take care of the communications systems.
Telephony
 Powered
by industry leading Cisco IP telephony, IP PBX and VoIP products,
Encompass provides business-class calling features across
multiple sites without the need to purchase onsite PBXs.
Standard Features
Extension Dialing:
Users can dial each other using 4-digit extensions across
all company sites using Encompass.
Popular Business Calling Features:
Call park, hold, transfer, forward, and call waiting.
Enhanced Calling Features:
Custom ring for every IP phone and line appearance. Real
time call costs.
Caller ID:
Know who is calling before you answer.
Dial List:
Calls received, missed and placed available on the IP phone.
Local number "DID" for each user,
multiple"DIDs"
per phone:
Individual Direct Inward Dial (DID) numbers for each user.
Domestic Long Distance:
Dedicated service for inbound and outbound calling.
International Long Distance:
Global calling with aggressive rates.
OnNet Calling:
Eliminate the cost of intra-company long distance.
High-speed Internet Access:
T1 speed Internet service is provided (see Dynamic T1 below).
Fault Tolerant Service:
Improved disaster recovery capabilities to route calls based
on network and user availability.
Automatic Call Routing:
Single number reach feature allows for a sequenced list of
numbers where you may be reached. User sets the rules for
directing calls based on time of day, day of week, caller
ID, and a range of dates.
User Auto Attendant:
Each user has the ability to setup an individual auto attendant.
Call Detail:
Real-time and historical call detail by extension available
via the web portal.
Click-to-Dial:
Users can mouse click on a phone number on their PC to outbound
dial their IP phone.
Additional Features and Information
Auto-Attendant: fields inbound calls and deliver them to the intended destination through interations with the caller.
Music/Message on Hold:
Choose from a variety of music/ message on hold samples.
IP Phones:
Learn about
the Cisco
IP phones available with Encompass.
Emergency 911:
Learn more about Encompass' Emergency 911 capabilities.
Call Recording:
Learn more about Encompass Call Recording capabilities.
Audio Conferencing
Encompass offers two user-intiated conference calling options.
On Demand Conference Calling
Users can initiate On Demand Conference Calls (also known as ad hoc conference calls) directly from their Encompass IP phones while connected on a call. On Demand Conference Calls are limited to eight parties total, including the conference initiator.
Meet Me Conferencing Calling
Meet Me Conference Calls are scheduled in advance by users on their Encompass IP phone. The user provides a phone number to participants to call into the conference. All participants are able to both hear and speak. Meet Me Conference Calls are limited to eight parties total, including the conference initiator.
Dynamic T1
 Encompass
includes a Dynamic T1 connection to the customer location
that integrates voice (local and long distance), data and
high-speed Internet access over a single connection.
Existing PBX Investment Protection
Existing PBX and phones can be maintained.
Cisco LAN Solution
 Encompass'
voice-over-IP (VoIP) and IP telephony system uses Cisco LAN
switches at the customer site to ensure performance. For
most customers this can be a significant upgrade from their
current LAN (local area network) devices and provides an
overall network performance upgrade. Encompass provides Quality
of Service (QoS) and application level priority routing throughout
the network, combined with the most advanced routing capabilities.
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