The Encompass Solution

The Encompass Solution includes installation, training and support.

Installation Services

Encompass project managers and engineers will work with the customer to perform the following installation services:

• Complete a comprehensive project design and implementation schedule with customer
• Order and provisioning all customer equipment and services
• Install a router and Dynamic T1 at each customer location.
• Discover existing systems and devices; design how to integrate the necessary managed router and Encompass hardware into the existing environment.
• Install and configure equipment (router, phones, &, switches), circuits and services as purchased by the customer.
• Test installed components and turn-up service to customer’s satisfaction and acceptance.

Training

Encompass project managers and engineers with work with the customer to perform the following training:

• Train the customer's assigned administrator on how the system works and how to access Enventis support.
• Schedule and conduct end-user training sessions. After install and initial training, follow up with additional end user training needs.

A Managed Solution, Supported 24x7

Encompass Unified Communications is a managed, hosted and fully supported solution 24x7x365. Experienced Encompass engineers implement the system and provide support. All moves, adds and changes are included.

The Encompass Connection

The Connection will be an online tool which will support many dimensions of the Encompass experience. The Connection will provide access to valuable information for our clients by providing everything from order status to network performance reporting.

The Connection will provide our customers real-time access on the following components:

Order Submission & Status: This will allow customers to enter/track all the pertinent information and dates for each network site.

Trouble Ticketing: This will provide a detail set of reports that will help our customer view their active trouble tickets in real time.

Bandwidth Utilization: These reports will provide valuable information regarding the network traffic at different intervals during the day.

Network Management: This will provide circuit, hardware and maintenance agreement inventory information.

Billing: This will provide access to a customer invoice in real time.

Encompass Monitoring: Advanced Enterprise wide network and system monitoring system give IT managers and staff the complete status and condition of the Encompass service. Also available, real-time, around the clock, advanced monitoring for other servers and applications on the network.