Encompass - Optional Services
Optional Services available with Encompass
Unified Communications™.
Contact Center
Encompass Contact Center is an optional suite of services
providing a range of call center and agent applications.
These services and applications provide enhanced responsiveness
and streamlined customer exchanges to help your organization
deliver superior customer service. The Encompass Contact
Center extends customer service capabilities across your
entire organization, giving your business a more integrated
and collaborative approach to customer satisfaction.
Learn more about Encompass Contact Center Services
Call Recording
Encompass call recording and quality assurance solution is available in a wide array of configurations designed to work with companies and call centers of all sizes. In selecting a call recording solution, there will be core functionalities that you will want – reliable recording, effective evaluations, and robust reporting. With Encompass call recording, your company will get all of these critical capabilities, as well as a scalable solution that will never be out of date, at a cost that won’t expend your entire budget.
Learn more about Encompass Call Recording
SPAM and Virus Filtering
Industry-leading inspection technology allows for real-time
SPAM and Virus filtering for every message entering the network.
Using the latest SPAM elimination technology with user controlled
white and black listing capabilities.
Learn more here.
Security Protection Services
Firewall
and intrusion detection services - monitor and control
in real-time with Cisco Firewall solutions.
Web Hosting
Whether your company is creating its first website or
you are already doing e-commerce online, Encompass has
everything your business needs to maximize your Web presence.
Encompass offers two types of web hosting: Standard and
Premium.
Remote Access VPN
Designed for remote access
users. Encompass Remote Access VPN makes it safe and simple
for your remote or mobile employees to access your company's
information securely.
Emergency 911
Learn about Encompass' Emergency 911 capabilities.
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